How to Fix Paramount Plus Not Working on Roku?

If you're having trouble using Paramount Plus on your Roku, you’re not alone. Streaming apps can sometimes experience issues, whether it’s due to connectivity problems, app glitches, or software bugs. In this article, we’ll guide you through several troubleshooting steps to fix Paramount Plus not working on Roku so you can get back to enjoying your favorite shows and movies.

1. Restart Your Roku Device

Sometimes, simply restarting your Roku can resolve minor issues with Paramount Plus not working.

• Step 1: Restart Using Settings

  • From the Roku home screen, go to Settings > System > System Restart.

  • Select Restart, and wait for your Roku device to reboot.

• Step 2: Power Cycle Roku

  • Unplug your Roku from the power source for about 30 seconds.

  • Plug it back in and turn it on. Once it’s restarted, launch Paramount Plus and check if it works.

2. Check Your Internet Connection

Paramount Plus requires a stable internet connection to stream content smoothly. Poor connectivity can cause the app to malfunction or buffer excessively.

• Step 1: Test Your Connection on Roku

  • On the Roku home screen, go to Settings > Network > Check Connection.

  • Roku will run a test to check your network speed and stability. If your connection is weak or unstable, try restarting your router.

• Step 2: Restart Your Router

  • Unplug your router for 30 seconds, then plug it back in and wait for it to reconnect.

  • Once the connection is restored, relaunch Paramount Plus and see if it works.

• Step 3: Switch to a Wired Connection (Optional)

  • If possible, use an Ethernet cable to connect your Roku directly to the router. Wired connections are generally more stable than Wi-Fi, which can resolve streaming issues.

3. Update the Paramount Plus App on Roku

Using an outdated version of the Paramount Plus app can cause performance issues. Make sure your app is updated to the latest version.

• Step 1: Check for App Updates

  • On the Roku home screen, highlight the Paramount Plus app.

  • Press the Star (*) button on your Roku remote and select Check for Updates.

  • If an update is available, install it and relaunch the app.

4. Clear Cache on Roku

Roku devices do not have a direct option to clear the cache for individual apps, but you can perform a system-wide cache reset.

• Step 1: Clear Cache

  • Press the following buttons in sequence on your Roku remote:

    1. Home button (5 times)

    2. Up button (once)

    3. Rewind button (twice)

    4. Fast Forward button (twice)

  • This will clear the cache on your Roku device. Afterward, restart your Roku and open Paramount Plus again.

5. Uninstall and Reinstall Paramount Plus

If Paramount Plus is still not working, reinstalling the app can fix any underlying issues related to a corrupted app installation.

• Step 1: Remove the Channel

  • On the Roku home screen, navigate to the Paramount Plus app.

  • Press the Star (*) button on your remote and select Remove Channel.

• Step 2: Restart Roku

  • Go to Settings > System > System Restart, and restart your Roku.

• Step 3: Reinstall Paramount Plus

  • After restarting, go back to the Streaming Channels section, search for Paramount Plus, and reinstall the app.

  • Open the app, log in with your credentials, and check if the issue is resolved.

6. Check for Roku System Updates

An outdated Roku system software can cause apps like Paramount Plus to malfunction. Ensuring your Roku device is running the latest software version can resolve compatibility issues.

• Step 1: Check for System Updates

  • Go to Settings > System > System Update > Check Now.

  • If an update is available, install it. Once the system is updated, try launching Paramount Plus again.

7. Check Paramount Plus Server Status

Sometimes, the problem might not be with your Roku but with Paramount Plus itself. If the streaming service is experiencing an outage, there’s nothing you can do but wait.

• Step 1: Visit Downdetector

  • Go to Downdetector and search for Paramount Plus to check if other users are reporting problems with the service.

• Step 2: Follow Paramount Plus on Social Media

  • Follow @ParamountPlusHelp on Twitter for real-time updates about server outages or service disruptions.

8. Check Your Subscription Status

If your subscription has expired or your payment failed, you might not be able to stream content on Paramount Plus.

• Step 1: Verify Your Subscription

  • Visit paramountplus.com on a computer or mobile device and log in to your account.

  • Go to Account Settings and check your subscription status. Ensure your payment information is up to date.

• Step 2: Reactivate Your Subscription

  • If your subscription has expired or failed to renew, follow the on-screen instructions to reactivate it.

9. Contact Paramount Plus Support

If none of these steps resolve the issue, it may be time to contact Paramount Plus customer support.

• Step 1: Visit the Help Center

  • Go to the Paramount Plus Help Center for troubleshooting articles and live chat support.

• Step 2: Call Paramount Plus

  • You can also contact customer support for further assistance with issues related to your Roku device.

When Paramount Plus not working on Roku, it can be frustrating, but following these troubleshooting steps should help you resolve the issue. Start with simple fixes like restarting your Roku and checking your internet connection, and move on to more advanced steps like clearing the cache, updating the app, or reinstalling it. If all else fails, contacting Paramount Plus support is your best option to get back to enjoying your favorite content.